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International returns and refunds

For an international return, please email 4writer@naver.com with your order number and the item you wish to return. We will provide individual instructions, including the return address and shipping arrangements. Please contact us before sending your parcel.

Requesting a return

Our standard return request period is 7 days from receipt of your order. Where written contract information is received later, or applicable consumer law provides a different or longer period, the applicable legal period applies. This policy does not limit your statutory cancellation, return or refund rights.

Items should be in their original condition, with labels and tags attached. Trying an item on to check the fit is allowed. Items should not be washed, altered, soiled or damaged beyond what is necessary to inspect them. Opening packaging to inspect an item does not by itself prevent a return.

Returns may be restricted where an item is lost or damaged due to the customer's actions, its value is materially reduced by use or consumption, or it has become unsuitable for resale through the passage of time. For reproducible goods, damaged original packaging may also affect eligibility. These restrictions apply only to the extent permitted by applicable law and where the required information has been provided.

Incorrect, damaged or misdescribed items

If your item is faulty, differs from its description or was supplied incorrectly, email us with your order number and details of the issue. Our existing policy allows cancellation within 3 months of receipt or within 30 days of discovering, or reasonably being able to discover, the issue, subject to applicable law. We cover the necessary return shipping costs where the item was misdescribed or supplied incorrectly.

Return costs and refunds

For a change-of-mind return, the customer is responsible for return shipping costs. We will explain the shipping arrangements and treatment of any original delivery charge by email before the return. We do not charge a cancellation penalty or damages simply for exercising a valid cancellation right.

Under our standard policy, we process the refund within 3 business days after receiving the returned item. For card or electronic payments, we promptly request cancellation or refund through the payment provider. The time for the refund to appear depends on your payment provider. Any applicable statutory refund deadlines and remedies for delay remain unaffected.

Size or colour changes

If you would like a different size or colour, please contact us to arrange a return and place a new order. We will guide you through the process individually.